Terms of service

There’s no minimum order amount when shopping at Mahla Clothing webshop. All products listed in the webshop are available for a purchase. Some products are be made-by-order, and therefore have longer shipping time – this will be noted in the product description. In the case case of any miscalculation with our stock level, we will contact the customer immediately. In case we’re unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to replace or cancel your order. The online shop is open 24 hours a day, seven days a week, but may be closed due to maintenance services. However, we try to perform such maintenance services during the night.

Orders will be processed only on business days. An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes. Kindly check that all the information submitted in the order is correct.

Estimated delivery times

Inside Denmark
within 2-5 working days from the day the order is placed.

Inside the Nordic countries
within 3-10 working days from the day the order is placed.

Inside Europe
within 5-14 working days from the day the order is placed.

Worldwide
within 7-20 working days from the day the order is placed.

Express Delivery
You can choose Express Delivery option at the check-out. If the option is not available to your location, please contact us webstore@mahlaclothing.com, and we will do our best to find the most suitable solution for you.

Please note, that the import charges will be on your responsibility. Such import charges may include, but not limit to: import duties, customs and local sales. Payment of these may be necessary to release your order from customs on arrival. Please contact your local customs service for further information.

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to us.

You have fourteen (14) days from the date you received your order to return or exchange. If 14 days have passed since your purchase, unfortunately we can’t exchange or offer you a refund.

For making a return, please send us a e-mail to webstore@mahlaclothing.com with following information;

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

As a customer, you will be responsible for paying the shipping costs for returning your item. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t take responsibility for packages lost in transit.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will receive the refund to the same bank account your order was paid from. Please allow 10 to 12 business days for us to receive and process your return or exchange.

NOTE!

Following items cannot be returned or exchanged:

• Personalized items
• Made-by-order items