Returns & Exchanges
If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the product(s) to us. You have fourteen (14) days from the date you received your order to return or exchange. If 14 days have passed since your purchase, unfortunately we can’t exchange or offer you a refund.
For making a return, please send us a e-mail to firstname.lastname@example.org with following information;
- Order number and date
- Product name
- Reason for the return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
As a customer, you will be responsible for paying the shipping costs for returning your item. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t take responsibility for packages lost in transit.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You will receive the refund to the same bank account your order was paid from.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Following items cannot be returned or exchanged:
- Sale items
- Personalized items
- Made-by-order items
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price. If you wish to exchange product, send a e-mail to email@example.com.
Please mention your order number, and specify the exchange you wish (new color/size/style).
Include the request in your return package as well. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t take responsibility for packages lost in transit.
If you are exchanging an item due to a mistake made by Mahla Clothing or because of quality issues, we will cover the shipping costs.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. If you have any questions or concerns, please e-mail us.