Terms and Conditions


These Terms and Conditions apply to all users of the domain www.mahlaclothing.com.
Please read the Terms & Conditions carefully before placing any orders.

Mahla Clothing reserves the right to revise these Terms & Conditions. Users are responsible for keeping themselves updated with such changes.

 

PRICES

All prices include Danish VAT 25%. Sales tax (VAT) is included in the price for customers within the EU. For international customers, customs duty or sales tax may occur, depending on your local customs duties. Please note that these charges are at your own expense. Shipping costs are notified before confirming the purchase as they are not included in the item price. We reserve the right to change the prices.

 

PAYMENT METHODS

We accept with Visa, Mastercard, American Express, credit and debit cards.
Payments are processed via Stripe 

Payment via PayPal are accepted as well.

ORDERS

There’s no minimum order amount when shopping at Mahla Clothing webshop. All products listed in the webshop are available for a purchase. Some products are be made-by-order, and therefore have longer shipping time – this will be noted in the product description. In the case case of any miscalculation with our stock level, we will contact the customer immediately. In case we’re unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to replace or cancel your order. The online shop is open 24 hours a day, seven days a week, but may be closed due to maintenance services. However, we try to perform such maintenance services during the night.

Orders will be processed only on business days. An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes. Kindly check that all the information submitted in the order is correct.

 

SHIPPING & DELIVERY

We are offering worldwide shipping – Please see specified pricing on the webshop under each product. We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends.

We are shipping via PostNord, GLS, DHL and DAO, depending the size of the order and destination. All the orders are shipped with tracking. If your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.

Estimated delivery times

Inside Danmark Delivery

within 2-4 working days from the day the order is placed.

Inside Scandinavia Delivery

within 2-7 working days from the day the order is placed.

Inside Europe Delivery

within 4-14 working days from the day the order is placed.

Worldwide Delivery

within 7-20 working days from the day the order is placed.

Please note

that these are estimated delivery times after. If you need Express Delivery, please contact us info@mahlaclothing.com after placing your order.

Please note

that the import charges will be on your responsibility. Such import charges may include, but not limit to: import duties, customs and local sales. Payment of these may be necessary to release your order from customs on arrival. Please contact your local customs service for further information.

 

RETURNS

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to us.

You have fourteen (14) days from the date you received your order to return or exchange. If 14 days have passed since your purchase, unfortunately we can’t exchange or offer you a refund.


For making a return, please send us a e-mail to info@mahlaclothing.com with following information;


  • Order number and date
  • Product name
  • Reason for the return

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

    As a customer, you will be responsible for paying the shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t take responsibility for packages lost in transit.

    Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You will receive the refund to the same bank account your order was paid from. Please allow 10 to 12 business days for us to receive and process your return or exchange.

    NOTE!

    Following items cannot be returned or exchanged:

  • Sale items
  • Personalized items
  • Made-by-order items
  •  

    EXCHANGES

    Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price. If you wish to exchange product, send a e-mail to info@mahlaclothing.com. Please mention your order number, and specify the exchange you wish (new color/size/style).

    Include the request in your return package as well. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t take responsibility for packages lost in transit.

    If you are exchanging an item due to a mistake made by Mahla Clothing or because of quality issues, we will cover the shipping costs. Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. If you have any questions or concerns, please e-mail us.

     

    PRIVACY POLICY

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Mahla Clothing webstore (the “Site”).

    PERSONAL INFORMATION WE COLLECT
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal-adress, email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    - Communicate with you;
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    Additionally, by using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

    SHARING YOUR PERSONAL INFORMATION
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here.  We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIOURAL ADVERTISING
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    - Facebook: https://www.facebook.com/settings/?tab=ads
    - Google: https://www.google.com/settings/ads/anonymous
    - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .

    YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    MINORS
    The Site is not intended for individuals under the age of 18 years.

    CONTACT US
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@mahlaclothing.com or by mail using the details provided below:

    Mahla Clothing
    [Re: Privacy Compliance Officer]
    Mahla Clothing, Faelledvej 16D, st, 2200 Copenhagen, Denmark

    Questions?

    If you have any questions regarding Terms & Conditions,
    please write e-mail to info@mahlaclothing.com